Troy-group Font Memory Card Kit Manuel d'utilisateur télécharger pdf (Page 49)

Section 4 Troubleshooting / Error Messages

Font Memory Card Kit User’s Guide -- Document #50-70407-001 Rev. A 4-8

Trouble-

shooting by

Symptom

(cont.)

MICR characters appear smeared

after processing by a bank.

A Non-TROY MICR toner was used.

Your MICR paper is out of

specification so that toner does not

adhere properly to the paper.

Your bank’s reader/sorter equipment

is out of adjustment.

Print test documents using TROY

MICR toner or consult the non-TROY

manufacturer for assistance.

Refer to TROY MICR paper

specifications and consult your paper

vendor to ensure you have the correct

paper (including correctly preprinted

background areas). Also, check to

ensure your paper has not altered due

to environmental conditions before

printing the checks.

Ask your bank for assistance in

determining the cause of your rejects.

NO MICR TONER message displayed in

the printer control panel.

No TROY MICR toner cartridge

installed.

Detect device on TROY MICR toner

cartridge is damaged.

TROY MICR toner cartridge detect

sensor failed.

TROY Memory Card has failed.

Install a TROY MICR toner cartridge.

Install a new TROY MICR toner

cartridge.

Call TROY Technical Support.

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Troy-group Font Memory Card Kit Manuel d'utilisateur Page 49